Frequently Asked Questions
Products
How do I know if this part will fit my application?
How do I know if this part will fit my application?
On our product pages, we list ranges of years / horsepowers a product will fit. This doesn't mean it will fit every model within those ranges. Additionally, there is no way to list every model / serial an item will fit. Therefore, we include OEM part numbers the product will directly replace. Always go by these numbers to identify fitment to your application. If you need to look up the correct part number, you may utilize your manufacturers' schematic links located on our schematic links page. Still need help, fill out the contact form. Be sure to provide your engine Year, Model and Serial numbers.
Is this item New?
Is this item New?
More than likely, Yes! 99.9% of the products sold are new. The only used and/or remanufactured parts we sell are some crankshafts, certain connecting rods and a couple gearcases. All New, Used and Remanufactured parts are clearly marked as such.
Is this part OEM or Aftermarket?
Is this part OEM or Aftermarket?
Approximately 95% of the items in our inventory are aftermarket products, and this is truly an advantage for our customers. Our selection consists of cost-effective products meticulously chosen for their established quality and reliability. Our confidence in these products is so high that we personally incorporate them into our own watercraft.
Shipping
How long will it take to ship my order?
How long will it take to ship my order?
Typically all parts are in stock, however we do have some occasions where a product must be transferred to us before shipment. Either way, most orders placed Monday-Friday are usually shipped within 24 hours although in some circumstances it can take up to 48 hours to ship your order. Orders placed Friday afternoon through the weekend are typically processed the following business day. If we anticipate any abnormal delay we always contact the customer as soon as we are aware of the issue.
How long does shipping take to be delivered once shipped?
How long does shipping take to be delivered once shipped?
This truly depends on the product, the destination and the shipping service. We are located in Florida, so destinations close to us will receive orders quicker than others further away. Our shipping policy has additional information as to the shipping services and their expected times-in-transit. See our SHIPPING POLICY. If you require a product by a certain date, please call us so we can assure delivery by that date.
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia just to name a few. If your country is not listed in the dropdowns within the checkout, we likely don't ship there. However, to inquire about shipping to a different destination, please contact us.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days of the order date after the issuance of a valid Return Merchandise Authorization (RMA). Contact us to have an RMA created for your return and receive instructions for returning the product(s) to us.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are typically processed within 5 business days from when we receive the item(s).
What items can't be returned?
What items can't be returned?
Tools, electrical products, gasket kits and carburetor kits that have been opened are not returnable. Cut-to-Order products are also not returnable. For our full policy see our Return Policy.